Digital Banking Platform
OMEGA FCU offers an array of convenient electronic services to make your financial life stress-free while saving you money!
OMEGA FCU is your personal financial advocate. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.
Here’s what you can do with OMEGA FCU:
– Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.
– Set up alerts so you know when your balance drops below a certain amount
– Make payments, whether you’re paying a company or a friend
– Transfer money between your accounts
– Deposit checks in a snap by taking a picture of the front and back
– Reorder your debit card or turn it off if you’ve misplaced it
– View and save your monthly statements
– Find branches and ATMs near you
– Aggregate your financial accounts
Secure your account with a 4-digit passcode or biometric on supported devices.
Once enrolled, you may also sign up for our additional Free electronic services that include: E-statements, Bill Pay, E-notices, Mobile Banking and Money Manager, our personal financial management tool.
Go to your App store and search: OMEGA FCU
New Online and Mobile Banking
What is new in the digital banking system?
We think you will enjoy the convenience of:
• Single sign-on for online and mobile banking
• Consistency across all devices
• Logging in with two-factor authentication
• Adding notes, tags, and pictures to your transactions
Plus, check out what’s coming to our new mobile app
• Easier access to credit card, mortgage, and bill pay information
• Manage external transfers, mortgages, and multiple account profiles
Why did digital banking change?
You spoke and we listened. We are now simplifying our online and mobile banking into one platform. Our new digital banking experience provides convenience with enhanced security, new features and functionality.
Will I need to download a new app with the new digital banking?
Yes. The Apple app is available on the App Store and the Android app is available on Google Play, simply search for OMEGA FCU and download our new app.
Do I need to re-enroll in digital banking on the new system?
There is no need to enroll in digital banking if you were previously enrolled in on-line banking, your account carried over to our new system as long as your login ID met the following criteria:
• Logon ID began with a letter
• Logon ID did not contain a special character
• Logon ID did not exceed 20 characters in length
If your log on ID did not meet the above criteria or you were not previously signed up for on-line banking, you will need to go through the enrollment process to enroll.
Login with your existing online banking log on ID on either the digital banking website or the new mobile banking app, your temporary password is OFCU followed by the last 6 digits of the primary account holders SSN.
If you are having trouble logging in, you can reset your password to recover access to your account.
What is 2-Factor Authentication and why is it used by the digital banking system?
Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.
When I log into digital banking, do I need to get a confirmation code every time I login?
No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.
Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.
How can I login to digital banking if I can’t get a verification code through text message?
Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.
• On the verification code screen click Try another way located beneath the Verify button
• Select Phone Call and click Next
• You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
• Return to the verification code screen
• Enter your access code and click Verify
If you are still having trouble, contact the credit union to ensure we have the correct phone number on file.
Can I use an email for two-factor authentication?
An email and a phone number are required for the two-step authentication. The one-time access code will be sent via text or phone call. The phone number must match our records for the additional security layer to work correctly.
Will my previously created scheduled transfers still work in the new digital banking system?
Yes, all existing scheduled transfers in the previous digital banking system have been moved to the new system.
Are my bill payment accounts being transferred automatically or do I need to set them up again in the new digital banking?
Bill payment accounts will be automatically transferred and do not need to be set up again.
Will my scheduled bill payments carry over to the new digital banking?
Any scheduled bills will be paid as scheduled and scheduled payments will carry over to the new digital banking experience.
Will I need to re-enroll in eStatements with the new digital banking?
You will not have to re-enroll in eStatements, however your previous e-Statements will not carry over to our new on-line banking system. If you need copies of previous statements simply give us a call and we will be happy to provide them to you.
If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.
Why am I not seeing accounts that I previously had linked within my on-line banking account?
While you will still be able to transfer to these accounts from within your new on-line banking account, you will not be able to view the transactions on these accounts or the balances. In order to regain full access to an account that you previously had linked, simply give us a call or e-mail us at email@example.com and we will be happy to assist you in getting these accounts re-linked
For a list of more Frequently Asked Questions about our new digital banking platform please click here
Please know that we are available for any issues or questions that you have in regards to our new on-line and mobile banking apps. Please give us a call at 412-369-3800 or e-mail us at firstname.lastname@example.org if we can assist you in any way.